A hearing company that makes its own AI-powered hearing aids is now seeing patients in Palm Beach Gardens. Fortell's Palm Beach Gardens clinic is at 100 Village Square Crossing, Suite 104, and it is the only Florida location on the company's list of clinics, alongside New York, Greenwich, Boston, San Francisco and Palo Alto.

The clinic is open Monday through Friday, 8 a.m. to 5 p.m. The company says patients can book an appointment or walk in, and the clinic's phone number is (561) 282-0850.

What Fortell is

Fortell makes hearing aids and fits them in its own clinics, each staffed by audiologists. The company describes the aids as clinically proven and AI-powered. They are prescription devices, intended for adults with hearing loss, and the company sells them in the United States only.

The company's focus is difficult listening environments, the noisy rooms where hearing aids are hardest to use. Part of the first visit is a demonstration set to the patient's own hearing, so a person can compare how the aids sound in a noisy setting before deciding anything.

Who is in the Palm Beach Gardens clinic

Two audiologists staff the Palm Beach Gardens office, both trained at Florida universities:

  • Dr. Mitch Aquilina, the clinic director, who earned his doctorate of audiology at the University of Florida.
  • Dr. Matthew Seldine, an audiologist who earned his doctorate of audiology at the University of South Florida.

How a first visit works

Fortell lays out the first appointment in three steps, and the whole visit takes about 90 minutes:

  • A hearing evaluation, the full test that establishes what kind of hearing loss a patient has and how much.
  • A personalized demo, with the hearing aids programmed to that patient's results so they can be tried on and compared.
  • A fitting, which can happen the same day or at a later visit, with the audiologist fine-tuning the sound and the fit.

The clinic also handles cleaning and maintenance and offers hearing education. After the fitting, follow-up care can happen in person or over Zoom, and patients can reach the team by phone, email or text. Adjustments can also be made remotely through Fortell's iPhone app, which means a small change does not always require a drive back to the office.

What the clinic does not post

Fortell's Palm Beach Gardens page does not list prices or say which insurance plans it accepts. Anyone weighing a visit should ask both questions when booking, along with whether a hearing evaluation is billed separately from the demo.

How to go

The clinic is at 100 Village Square Crossing, Suite 104, Palm Beach Gardens, FL 33410, open Monday through Friday from 8 a.m. to 5 p.m. Appointments can be booked through fortell.com or by calling (561) 282-0850, and the company says walk-ins are welcome. Plan on about an hour and a half for a first visit.

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